1. How do I claim a warranty for my generator?

To claim a warranty for your generator, please submit the form to the given address https://acipower.com.bd/warranty-claim/ and submit all the required information. After the submission of your information, our team will validate it and contact you shortly. Besides, you can make a phone call to our hotline number to address the problem, and the concerned team will take the initiatives to claim your desired warranty.

2. How do I count my warranty period?

Your warranty period is started from the date of purchase of your generator. It’s valid for 1 year. Each box of the generator contains warranty documents. You can also customize your warranty period as per your requirements. In this case, please contact ACI Power Solution for your required warranty period.

3. What are the guidelines to keep my warranty period valid?

ACI Power Solution in Bangladesh maintains a specialized service team that is available around the clock to provide 24/7 customer support. To raise any service query, we encourage you to utilize our service portal at https://acipower.com.bd/service-query/ or contact our hotline number. Rest assured, our dedicated service team will swiftly respond to your query and provide prompt on-site assistance.

Please note that engaging the services of a third-party technician may void your warranty period. To ensure the validity of your warranty, we recommend relying on our authorized service team for all servicing requirements.

4. What’s the process of a warranty claim?

Once your provided information is verified and valid, our dedicated team at ACI Power Solution will get in touch with you to provide the necessary instructions for sending your generator to the desired address. In this case, you will be responsible for covering the delivery cost.

Upon receiving the product, our service team will thoroughly inspect the reported fault as per your description. We are committed to addressing your warranty issue promptly and ensuring your product is prepared and returned to you as quickly as possible.

5. What is your physical address to meet with regarding the warranty?

You are welcome to visit our office at ACI Centre, located at 245 Tejgaon Industrial Area, Dhaka 1208. Our office hours are from 9 am to 5 pm, Monday through Thursday. Please note that our office remains closed on Fridays and Saturdays. We look forward to assisting you during our operational hours.